Technical Support
Note: You must close JAWS and any other screen readers before starting
Bavisoft products in order for the programs to work properly!
Always make sure you have DirectX properly installed on your system, and that
the drivers for your sound card are current. Our products will only work with
DirectX compatible sound cards.
Fix for Dell users:
Some Dell users have encountered a problem when playing Grizzly Gulch.
These users should try the following steps to fix it:
Click on the Start button, then select Run. Type dxdiag.exe in the box
and click OK. Select the Sound Tab. It may take a moment to load the
information, but then there is a slider labeled "Hardware Sound Acceleration
Level" under DirecX Features. This slider is probably set to Full Acceleration
(all the way to the right). Try moving it to standard acceleration then exit.
If Grizzly Gulch still doesn't work, repeat the procedure and try setting it
to Basic Acceleration.
Use the following links to search the support section for the problem you
are encountering.
Patches and Updates
Installation issues
Audio problems
Controls
Contact Bavisoft Technical Support
Patches and Updates
The version 1.21 patch for Grizzly Gulch is now available. This patch fixes
a problem with some systems hanging when entering an action sequence. This
patch includes all of the fixes from previous patches. The patch can be
downloaded in a zipped file containing an automatic installer. Simply unzip
the files to a directory of your choice, then run the Setup.exe file to
install the patch. The file is 1.3M in size.
Click the link below to download the patch.
Grizzly Gulch v1.21 Patch
If you do not already have it, click here to download Winzip trial version.
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Installation Issues
How to install Bavisoft products:
The install for all Bavisoft products have an autorun feature and should start the
install automatically when the CD is put in the CD-ROM. If the install does not
start automatically, you can install it by running the setup.exe located in the root
directory of the CD.
Space requirements for installation:
Grizzly Gulch requires 185 Mb of free space on your hard drive in order to
be installed. If you try to install to a hard drive with less than 185 Mb of
free space the installation will ask you to choose another location for it to install
the program. You can choose another hard drive that has enough space or you
can remove other programs or documents to free up enough space on the
current hard drive.
DirectX:
Bavisoft products require that DirectX 6.1 or greater be installed. If you are
running a previous version of DirectX, you may experience problems. A
DirectX install has been included on the CD. You can install it by running the
dxsetup.exe located in the directx folder on the CD. If you are unsure of the
current version of DirectX that is installed on your system, you can run the
dxsetup.exe and it will update only files from earlier versions of DirectX.
So, if you currently have a newer version of DirectX on your computer,
installing DirectX 6.1 will not overwrite any of the DirectX 9 files.
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Audio problems
You are not hearing any sound after the program starts:
First make sure that your speakers are turned on and are properly connected.
Next, check your volume settings by using the windows volume control. Make
sure that the Wave and Main Volume controls are not muted and are set to at
least the halfway level.
You are hearing sound but it is low quality or mono only:
Make sure that you have the latest drivers for your sound card installed. Please
contact the manufacturer of your sound card for more information.
You wish to change the volume of the game, but your speakers don't have
a volume control:
You can change volume level by using the windows volume control. By
moving the Wave and Main Volume controls you should be able to achieve a
comfortable level.
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Controls
The arrow keys are not responding:
Our products use DirectInput, a component of DirectX for keyboard control.
Always make sure you have DirectX properly installed on your system. In
some cases, another program may have opened and aquired the keyboard. If
this is the case, shut down that program before starting your game.
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Contact Bavisoft Technical Support
For all other technical questions, please email our tech support department
at support@bavisoft.com
Along with your question please include your system info such as CPU,
Memory, Sound Card, DirectX and Windows versions.
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