Note: You must close JAWS and any other screen readers before starting Grizzly Gulch™ for the program to work properly!
Always make sure you have DirectX properly installed on your system, and that the drivers for your sound card are current. This program will only work with DirectX compatible sound cards.
Use the following links to search the tech support section for the problem you are encountering.
Installation issues
Audio problems
Controls
Uninstalling the program
Contact Bavisoft Technical Support
Patches and Updates
The version 1.2 patch for Grizzly Gulch is now available. The patch can be downloaded in a zipped file containing an automatic installer. Simply unzip the files to a directory of your choice, then run the Setup.exe file to install the updated files. The file is just over 700k in size. Click the link below to download the patch.
Grizzly Gulch v1.2 Patch
The version 1.2 patch fixes a problem with betting in the pactice mode when playing the shell game.
This patch also includes all of the fixes from the v1.1 patch: Corrections with money handling and scoring in the saloon.
Added ability to skip travel audio as well as other audio segments.
Rattlers are a bit easier.
The 2 million dollar bug is fixed.
Many other small changes to improve playability.
If you do not already have it, click here
to download Winzip trial version.
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Installation Issues
How to install Grizzly Gulch™.
The install for Grizzly Gulch Western Extravaganza™ has an autorun feature. It should start the install automatically when the CD is put in the CD-ROM. If the install does not start automatically, you can install it by running the setup.exe located in the root directory of the CD.
Space requirements for installation.
Grizzly Gulch™ requires 185 Mb of free space on your hard drive in order to be installed. If you try to install to a hard drive with less than 185 Mb of free space, the installation will ask you to choose another location for it to install the program. You can choose another hard drive that has enough space or you can remove other programs or documents to free up enough space on the current hard drive.
DirectX
Grizzly Gulch™ requires that DirectX 6.1 be installed. If you are running a previous version of DirectX, you may experience problems. Because Grizzly Gulch™ requires DirectX 6.1, it has been included on the CD. You can install it by running the dxsetup.exe located in the DirectX6\directx folder on the CD. If you are unsure of the current version of DirectX that is installed on your system, you can run the dxsetup.exe and it will update only files from earlier versions of DirectX. So, if you currently have DirectX 7 on your computer and forgot which version it was, installing DirectX 6.1 will not overwrite any of the DirectX 7 files.
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Audio problems
You are not hearing any sound after the program starts.
First make sure that your speakers are turned on and are properly connected. Next, check your volume settings by using the windows volume control. Make sure that the Wave and Main Volume controls are not muted and are set to at least the halfway level.
You are hearing sound but it is low quality or mono only.
Make sure that you have the latest drivers for your sound card installed. Please contact the manufacturer of your sound card for more information.
You wish to change the volume of the game, but your speakers don't have a volume control.
You can change volume level by using the windows volume control. By moving the Wave and Main Volume controls you should be able to achieve a comfortable level.
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Controls
The arrow keys are not responding.
This program uses DirectInput, a component of DirectX for keyboard control. Always make sure you have DirectX properly installed on your system.
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Uninstalling the Game
To remove Grizzly Gulch™ from your computer, just click on Uninstall Grizzly Gulch located in the Start Menu under Programs\Bavisoft\Grizzly Gulch. You can also remove Grizzly Gulch™ by opening the Control Panel, select Add/Remove Programs, highlight Grizzly Gulch in list of available programs, and click the Add/Remove button.
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Contact Bavisoft Technical Support
For all other technical questions, please email our tech support department at support@bavisoft.com Along with your question please include your system info such as CPU, Memory, Sound Card, and Windows Version.
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